Refund Policy
This policy explains when a payment made through Maryermoi.com can be refunded, how much, and how long it takes. It applies alongside our Terms & Conditions and the contract you sign with your vendor.
1. What this policy covers
It covers the deposits and payments a couple makes to a vendor through Maryermoi.com, and the subscriptions vendors pay to list their business.
2. If you cancel a booking
A refund of your deposit depends on how long before the wedding date you cancel:
- More than 60 days before: the full deposit, less a processing fee of MUR 500 or 2% of the deposit, whichever is higher.
- 31 to 60 days before: 50% of the deposit.
- 15 to 30 days before: 25% of the deposit.
- Fewer than 15 days before: no refund, unless the vendor cancels or a force majeure event applies.
3. If the vendor cancels
If a vendor cancels your booking, or does not deliver the service you booked, you receive a full refund of what you paid for that booking. We will also help you find a replacement vendor.
4. Force majeure
If a documented force majeure event, such as a cyclone or other natural disaster, a government restriction or a hospitalisation, prevents the wedding from going ahead, you receive a full refund with no fees deducted. We will ask for evidence of the event.
5. Vendor subscriptions
A vendor may cancel a subscription at any time. The plan stays active until the end of the period already paid for and is not renewed after it. A period that has already started is not refunded in part.
6. How to ask for a refund
Contact us using the details below, with your booking reference and the reason for your request.
7. How you are refunded
An approved refund is paid back to the original payment method within 5 business days. Your bank or card issuer may take longer to show it on your statement. A refund receipt is issued automatically.
8. Contact
Email: [email protected]
Phone: +230 5767 2437
Address: Royal Road, Brisée Verdière, Mauritius